Refund policy

Refund Policy

At Perivital, we want you to feel confident with your purchase.

Because our products are delivered digitally and provide instant access, all sales are generally final once the files have been accessed or downloaded.

However, your purchase is covered by our 7-Day Guarantee. If you experience a genuine issue with your order or are unable to access the digital materials, contact us within 7 days of purchase and we will review your request.

To request support or a refund review, please contact us and include:

• Your full name
• The email address used for your order
• Your order number
• A short explanation of the issue

Approved refunds will be returned to the original payment method. Processing times may vary depending on your bank or payment provider.

We reserve the right to refuse refund requests involving repeated purchases, misuse, fraud, or where the digital product has been substantially accessed or downloaded.

For any questions regarding your purchase, please contact us through our store contact page.